Why am I not receiving callbacks?

If you aren't receving any callbacks there could be a couple of reasons for this, first of all, to receive callbacks you need to set a valid address in the document parameter "api_callback_url".

Requirements:

• The URL needs to be an HTTPS address, we don't allow communication over HTTP.
• The callbacks are are encoded as "application/x-www-form-urlencoded" and the body is sent as FormData, so to avoid Content-Type mismatch this needs to be expected.

If you still don’t receive any callbacks, ensure that our IPs are safelisted and can send requests to your server.

The IP-addresses we use for respective environments can be found via below link:

https://apidocs.scrive.com/#environments-amp-ip-addresses

Questions?

Contact us at support@scrive.com

or call us at +46 8 557 661 67 (M-F, 08-17 CET)