If you're having issues with the Scrive Microsoft Office plugin, you can follow these step to reinstall/uninstall it:
Click on "My Add-ins" under the "Insert" menu. All Microsoft Office (Word, Excel, Power Point) applications have the same menu design at the top page.
You'll then get an overview of the add-ons that currently are installed on your Office package.
Scroll until you find the Scrive eSign application and then click the three dots at the corner.
You will then see a window where you get three choices, click on "Remove".
When you've confirmed the removal, the application will uninstall.
If you're still having issues you can contact the Scrive Support:
Tel: +46 8 557 66 167