There is a dedicated panel for monitoring the synchronization channel between Salesforce and Scrive users. To access this panel:
- Click the Scrive Configuration tab.
- In the MONITOR SCRIVE USERS area, click Monitor Scrive Users.
This panel highlights typical issues such as:
- A Salesforce User is not configured as a Scrive User (they can’t send a Scrive Document)
- A single Scrive User is linked to several Salesforce Users