Deleting users
Note before you delete a user
After you deleted a user from your Scrive account, it is still possible for you and other users to use shared templates and attachments from that deleted user.
Shared templates will be transfered to the admin user that then will be able to edit and/or delete these templates. If you wish to transfer templates to a different user than the admin, you need to contact Support via support@scrive.com or your Customer Success Manager providing them with the templateID (this is a special documentID also starting with 9222xxxxxx).
The owner of a template can find the templateID by navigating to Templates, locate the template they want to transfer, and then press Edit (pen and paper icon). In the URL address field of your browser, you will now see the templateID that starts with 9222xxxxx. Provide the complete templateID in your request.
Where do I delete a user?
This article contains the following sections, click to see the instruction for the version of Scrive Online that you are currently using:
Scrive New:
To delete a user:
- In the Users area of your account, click the X to the right of the user’s name:
If there is no red X
If there is no X, it means this user has started a signing process that is still in progress. To delete this user, you must first cancel the signing process as follows:
- From your E-archive, click the process in progress to open the status page
- Click Withdraw
See also:
Scrive Classic:
To delete a user:
- In the Users area of your account, click the red X to the right of the user’s name:
If there is no red X
If there is no red X, it means this user has started a signing process that is still in progress. To delete this user, you must first cancel the signing process as follows:
- From your E-archive, click the process in progress to open the status page
- Click Withdraw
See also: